Articles by Kaitlynn Honeck

About the author:

Kaitlynn Honeck

Visual designer

Kaitlynn Honeck is a visual designer at Advicent, the financial planning technology provider of choice for nearly 100,000 financial professionals.

Customer support: The UX team’s closest ally

External users are crucial to the feedback process and give needed insights, but who is going to tell you the cold, hard truth about the product you are designing? Someone who uses the product daily, knows the ins and outs of workflows, and isn’t afraid to tell you exactly how they feel: internal users.

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